Description

Job Summary

The Refill Center technician serves as a vital link between patients, healthcare providers, insurance companies, and pharmacies to support medication access and refill processes. This role is responsible for coordinating medication refill requests, assisting with prior authorizations, researching patient information, and ensuring timely communication to support quality patient care.

Essential Responsibilities

• Receive and process medication refill requests received by phone, fax, electronic systems, and direct communication.

• Research patient information and collaborate with healthcare providers to facilitate refill approvals and medication access.

• Serve as a liaison between patients, clinics, providers, and pharmacies to resolve medication-related concerns.

• Communicate with insurance companies regarding prior authorizations and coverage requirements.

• Answer incoming calls professionally and provide exceptional customer service.

• Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.

• Work collaboratively with physicians, nurses, pharmacists, and other healthcare professionals to support patient care.

Qualifications

Required Education

• High School Diploma or GED equivalent.

Required Experience

• Minimum of one (1) year of relevant healthcare, pharmacy, customer service, or medication access experience.

Required License/Certification

• Active Pharmacy Technician (PHT) Registration with the Texas State Board of Pharmacy.

Knowledge, Skills & Abilities

• Strong customer service and communication skills. [[SW_RS049 | PDF]](https://bswhealth-my.sharepoint.com/personal/e98335_bswhealth_org/Documents/Microsoft%20Copilot%20Chat%20Files/SW_RS049.pdf)

• Ability to work effectively with patients, providers, nurses, pharmacists, and insurance representatives. [[SW_RS049 | PDF]](https://bswhealth-my.sharepoint.com/personal/e98335_bswhealth_org/Documents/Microsoft%20Copilot%20Chat%20Files/SW_RS049.pdf)

• Strong research and problem-solving abilities. [[SW_RS049 | PDF]](https://bswhealth-my.sharepoint.com/personal/e98335_bswhealth_org/Documents/Microsoft%20Copilot%20Chat%20Files/SW_RS049.pdf)

• Knowledge of basic pharmacology and medication terminology. [[SW_RS049 | PDF]](https://bswhealth-my.sharepoint.com/personal/e98335_bswhealth_org/Documents/Microsoft%20Copilot%20Chat%20Files/SW_RS049.pdf)

• Proficiency in Microsoft Office applications and the ability to learn additional systems and software. [[SW_RS049 | PDF]](https://bswhealth-my.sharepoint.com/personal/e98335_bswhealth_org/Documents/Microsoft%20Copilot%20Chat%20Files/SW_RS049.pdf)

• Ability to type at least 35 words per minute. [[SW_RS049 | PDF]](https://bswhealth-my.sharepoint.com/personal/e98335_bswhealth_org/Documents/Microsoft%20Copilot%20Chat%20Files/SW_RS049.pdf)

• Strong organizational skills and attention to detail.

Why Join Our Team?

We are seeking a motivated professional who is passionate about improving patient access to medications and delivering exceptional service. This role offers the opportunity to work in a collaborative healthcare environment where your contributions directly impact patient outcomes and overall care quality.

Apply today and become an important part of our patient care team!

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent

• EXPERIENCE - 1 Year of Experience

• CERTIFICATION/LICENSE/REGISTRATION -

Pharmacy Technician (PHT), Pharmacy Intern (RPH-INT): Must have one of the following from the TX Board of Pharmacy:

Registered Pharmacy Intern (RPH-INT)

Pharmacy Technician (PHT).